Quality Control Policy

At Empire Tools USA, we strive to provide our customers with high-quality products at competitive prices. As part of our commitment to offering exceptional value, some of our products may be labeled as "open box merchandise." Open box products are items that have been returned to us for various reasons, such as customer remorse, damaged packaging, or minor cosmetic flaws, but have been carefully inspected by our team to ensure they meet our quality standards. By offering open box merchandise, we aim to provide you with cost-effective options without compromising on quality. Rest assured that each open box product undergoes thorough quality checks to ensure it functions as intended. If you have any questions about our open box merchandise or need further assistance, please don't hesitate to contact our customer service team.